What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, email address, and contact information. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference and amount to keep your account
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wallet accurate and to meet our financial record-keeping obligations. We do not store your full mobile banking PIN or password; those stay between you and your payment provider. We also collect device and session data — the type of phone or browser you use, your IP
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address, and pages visited — to keep your account secure and to detect unusual login activity. If you contact our support team, we keep a record of that conversation. All data we hold is used only for account management, fraud prevention, and improving how the platform
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works for you. We do not sell your personal data to third parties. Your data is processed in accordance with applicable law, and availability of our services depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.